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Tag: Customer Appreciation (Page 1 of 2)

Michael S.

My firm was rethinking its marketing approach. Our revised plan necessitated a downsizing of the services provided by LinkNow. The LinkNow staff was very helpful in facilitating this change. There was no “hard sell” or other pressure trying to get my firm to maintain its previous higher priced plan. This was a relief and encourages us to look to LinkNow later when we are more appropriately positioned to use LinkNow’s higher priced site optimization/marketing plans.

Mike M.

I wanted to thank you for the good work LinkNow Media has been doing for Mathers Electric’s Google Listings.

I googled Electricians Tallahassee FL and we came up on the first page, real close to the top. We have a 5 star rating and 10 excellent google
Reviews. I did not see another electric company with a 5 star rating. Before I started using LinkNow Media I could not get this to happen.

No matter how much I payed other companies. We now get most of our new business from the Web (Google).

Sincerely and forever grateful, Mike Mathers

President of Mathers Electric Co., Inc.

Instagram for the Small Business Owner

Instagram is a platform with over 600 million monthly active users. It’s the fourth most downloaded app, and 60% of people on Instagram discover new products through it. If you’re not already using it, you should be.

Some find the visual presentation of Instagram to be daunting. But all you need to interact with millions of potential customers is a cell phone and a little creativity.

Taking a Great Photo

These are a few tips that can help you out with your Instagram photography every time.

Composition

When making an impression, composition is one of the most important things to consider. A photo that a customer’s eyes can follow easily is always going to be more popular. Use the rule of thirds in this process by taking photos with the grid on your phone. The grid will help you to perfectly center your shot or align a subject on the grid to produce an off-centered shot that still works visually.

Lighting

Overly bright and overly dark photos just tend to be less inviting. If you don’t have a good system for lighting your shots, take advantage of natural light.

Palette

When a customer looks at your Instagram, they don’t just look at one photo, they view it as a whole. If your account has a unified look to it, users will be more likely to follow.

Filters

Filters are not cruise control for cool, but they can help. There are many to choose from and you can add a little, or a lot. Don’t filter excessively, or you will appear unprofessional and your products wont’ be represented accurately!

Videos

A newer feature to Instagram, videos and stories (videos and still images that are sent out to your followers and disappear after 24 hours) are excellent tools, though some still choose not to use them. However, with an app like Instagram it’s important to remain at the forefront of anything new they’ve implemented. If it’s available – use it!

Play around with videos. You’ll have fun and your followers will love it. Stories are especially great for announcements that don’t need to permanently remain on your account.

Hashtags

Hashtags are the lifeblood of Instagram. If you want someone to find your post, you need to tag it. That wall of text under a photo may look like overkill, but it’s been proven that those who use the maximum amount of hashtags (30) get triple the likes.

It’s important to note that you should not make up your own hashtags.  Pick ones that are used a lot so that your photo can show up as “trending” in the category. If you’re using long made-up hashtags, no one is searching for them and no one will find you.

Regramming

Imitation is the sincerest form of flattery, and on Instagram you can do that by regramming. By downloading the app “Repost”, when you find a photo you love, you can post it to your account. The original poster will be credited and they’ll probably throw a like and follow your way.

Influencers and Ads

Up until this point, everything we’ve mentioned is free. But if you want to take your Instagram to the next level, you can do so by contacting influencers and purchasing ads.

An influencer is a user who has thousands or millions of followers. Depending on your budget, you can find someone to work with who is mildly popular, or extremely popular. When they share your products, their followers will check out your business!

You can create ads on Instagram by turning your page into a business page, and promoting posts. Or, you can use your Facebook account to launch custom ads that will show up to your chosen demographic.

In Closing

Instagram is a great platform to show off your products and give customers a closer look into how your business functions. For as small or as large a budget as you would like to put into it, it’s guaranteed to give back. So get ‘gramming today—we promise you’ll love it!

The Customer Is Always Right, Right? Advice for Small Businesses

teacupsLinkNow Media has written about ways of responding to negative reviews before. We’ve shown you how to handle negative reviews, and how to use positive reviews to boost your brand. Today, we’re going to take it one step further to help you understand the process and the value of analyzing your customer reviews. We’ve all heard the age old adage that “the customer is always right”, and through the careful consideration of customer feedback, you’ll see that this is true in more ways than one. Not only is it the go-to model for good customer service, it’s also the best way to approach customer reviews, negative or positive.

ABC: Always Be Changing

A stagnant business is a failing business. If you’re not consistently changing your business model to better serve your customers, your customers are heading to your competitors. This is where analysis of your reviews can be integral to success. Think of it this way, wouldn’t it be great to have a helpful coach in real time telling you what and how you could improve your business? If you approach feedback not as either congratulation or denigration, but as a roadmap to help you get where you want to go, then you’ve tapped into a very powerful resource. There are a few simple how-to’s online that can help you create a system to harness this new found resource. We recommend taking a look at this post on analyzing from CSM.

Learn From Mistakes

It’s Fine to Celebrate Success But it is More Important to Heed the Lessons of Failure.” This quote from Bill Gates is the perfect way to summarize why paying attention to customer reviews is important. Learning from your failures keeps your company moving forward and maximizing growth. That being said, it’s equally important to play to your strengths. If you notice throughout your analysis of customer reviews that you’re hearing the same things repeated in every positive review, work with that information to better market your services. You don’t want your slogan to be about speed if every bad review of your service cites long wait times, that kind of inconsistency can damage your credibility. On the other hand, if you notice that customers are responding positively to how simple it is to access your services, than focus on marketing your company as customer friendly. This doesn’t mean you get to stop implementing plans to improve on your weaknesses, but it does mean that sometimes it pays to keep on the sunny side.

These are all very simplified ideas regarding customer review analysis, but once you start critically engaging with your audience it will open up a lot of doors for your business. There are a lot of resources available to help you move forward with more advanced analytics of feedback. But today at LinkNow Media, we hope we’ve at least got you thinking, let us know in the comments below!

5 Customer Appreciation Tips For 2017

penWhile a simple gesture, saying thank you is a sign of respect, appreciation, and gratitude. As a business owner, you can’t afford to overlook the importance of these two little words. Thanking customers is a huge factor in customer retention, as well as your online presence. Below are 5 creative ways to express gratitude. Not only will the following techniques make your customers feel appreciated, they also ensure your marketing efforts don’t go to waste.

Discounts

Who doesn’t like saving money? Offering loyal customers discounts via email is a great way to show that you are thinking of them. Make sure the content of the email is well-structured, playful, and fun. This is a chance to display a creative edge over your competition!

Freebies

Many businesses are beginning to see the value of saying thank you in the form of a freebie. Take advantage of holidays and clients’ birthdays (if you have that information), by offering a free service or product. This will make your customers feel valuable and appreciated.

Trials

When people are on the fence, a free trial can diminish any worries they may have about your company, products, or services. By doing so, you’re saying that you appreciate their interest. Thanking someone for even expressing interest may seem odd, but it says a lot about how far you will go for your customers.

Showcase

Brining attention to your customers on your website or social media pages will make them feel special. Let others know how much you appreciate their loyalty by being as specific as possible. This is a great way to reach a wider audience, as your customers will likely share your words of praise, if they haven’t already been tagged.

Refer

As a small business owner, you have the amazing opportunity to work with people in a wide range of industries. A great way to show them that you appreciate their business is by sending business their way. What goes around comes around.

Closing

It can be tricky for new businesses to find a creative, genuine way to express gratitude, but don’t let that discourage you from venturing outside of the box. Giving thanks will become more intimate and refined as you build stronger relationships with your customers. Understanding your audience is the key to making the most of the after-transaction phase.

Who to Thank During the Holidays

cinnamon

With the holiday season in full swing, it’s high time to express gratitude to the people who help strengthen your brand and build your business. Rather than send a generic season’s greetings email to every person in your database, you should consider sending a thoughtful, personalized message. While it would be nice to send unique content to each your clients, there simply aren’t enough hours in the day. The best way to personalize your messages and still have time for holiday shopping and festivities is to divide your customers into groups and create different content for each. Of course, we’re looking at this from a marketing perspective.

Potential Clients

Potential customers are people who have shown interest in your product or service, but will need an extra nudge to follow through on the purchase. Here’s where bottom of the funnel type of content comes in handy. To convert these potential customers, you will need to diminish any concerns they have about getting on board. Put yourself in their shoes. Do they need more information about your company? About how they will benefit? Is money the problem? Address these concerns in the form of a thank you. Thank them for showing interest by offering a free test-trial or a discount, in the spirit of Christmas.

Existing Clients

Existing clients don’t need more information about your company history, services, or pricing. They’re already sold. You likely already have an established relationship, and now is the time to strengthen this relationship. A good way to do this is by boosting what they already have, or cross-selling. Cross-selling is the practice of selling a different, but related product or service to an existing customer. If you are a company that sells different tiers of packages, give them the gift that keeps on giving by offering a discount on upgrading.

Collaborates

No company is without business partners and suppliers. Whatever yours provide you with, display your gratitude by sending a gift. You can do this via email with a digital gift card or via mail. Keep in mind that the businesses that you work with have employees too. Express your thanks with a company-wide lunch on you. This is a surefire way to show that you appreciate everyone and all they do to help your business grow and succeed.

Employees

The holiday season is a wonderful time of year, but it can be stressful  for employees who are scrambling to complete work tasks before break, while juggling Christmas shopping, cooking, and planning. Show your employees you appreciate all the work they do by organizing a holiday office party with food, beverages, and fun presents. It’s a great way to destress, rejuvenate the holiday spirit, and display gratitude.

Closing

Many businesses are seeing the benefit of creating separate messages for different clients and business partners. It allows for deeper relationships, without sacrificing precious time, which, let’s face it, can be scarce around the holidays. It’s not too late to send off some holiday emails, but you’ll want to be creative. Businesses everywhere are taking advantage of the season by offering special deals and promotions, so you’ll need to find a way to stand out. Think outside the box when it comes to subject lines, and keep the body of the email concise!

 

3 Mistakes You Need to Stop Making When Saying Thank You

chalk boardThis week we’re looking at the technical side of things when it comes to customer appreciation. Whether you’re giving thanks via a handwritten note or email, errors can detract from the sincerity of your thank you. Not to mention, you run the risk of looking less professional. Don’t let a silly mistake get in the way of your thank you! Keep these points in mind when expressing gratitude:

Check for Grammar Mistakes

There’s no doubting you’re busy. You need to get your message across, and you need to get it across fast. But as the old saying goes, haste makes waste. It pays to double check your work, even something as short as a thank you. Here are some of the most common grammar mistakes to look out for:

  • Their vs. there vs. they’re
  • Your vs. you’re
  • Affect vs. effect
  • Who vs. that
  • Then vs. than
  • Assure vs. ensure vs. insure
  • Complement vs. compliment

If you ever have a grammar question, Grammar Girl is a great source for grammar tips and rules.

Avoid Passive Voice

Passive voice is one of the most common mistakes people make when writing. Many people don’t realize they are writing in passive voice, so it is an important point to keep in mind when proofreading.

A sentence where the subject performs the action expressed by the verb is considered to be active voice. Passive voice, on the other hand, occurs when the subject is acted upon. See, we did it right there – is acted upon!

The Hemingway App is a great tool to check for passive voice. It also checks for the level of readability and for phrases that have a simpler alternative. Clear writing made easy!

Keep an Eye on Tone

Have your target audience in mind. This is true for all forms of content, including thank you notes and emails. Are you thanking a new or long-term customer? Casual language is OK for someone you’ve established a relationship, but aim for higher diction when thanking a business partner. It’s also important to consider the deed at hand when writing. An over-the-top thank you for a small favor, is, well, over-the-top.

Closing

These points might seem small, and they are – but when it comes to saying thanks, it’s the little things that count. Errors like these will take away from your message, so it’s worth having a second pair of eyes look over your writing.

Behold: The Power of the Handwritten Thank You Note

pen

We dedicate a lot of time talking about new and innovative ways to say thank you to customers. This week we’re ditching the new and turning to an old-school form of saying thanks. That’s right, we’re looking at old-fashioned pen and paper. Many people will tell you that the handwritten note is a thing of the past, and we couldn’t agree more. But that’s what makes writing by hand such a powerful way to say thanks.

Handwritten notes are at the top of the list with other ways of demonstrating customer appreciation, such as giving a freebie or showcasing a loyal customer on a social channel. In many cases, the pen is mightier than the keyboard, so to speak. Here’s why:

Increased Intimacy

In today’s turbo-charged world, it can be difficult to find a free block to get anything done. Even setting aside 5 minutes to give a simple thanks can prove difficult. This is where turning to the screen can save you a whole lot of time and energy. If this is how you currently communicate with your clients, it might be hard to imagine doing anything otherwise. However, you’d be surprised by how little time it takes to write a thank you note. Since writing by hand is a heartwarming gesture in and of itself, keeping it short and sweet is totally OK.

Improved Personalization

There is no doubting that the digital world makes communication a whole lot more convenient, but be careful – convenience can quickly move into generic territory. After all, who’s to say that the email is written by the person who is actually giving thanks? A handwritten note is as intimate as you can get, without going overboard. A handwritten note also offers the opportunity to be creative. Even if you’re not an artist, you can add a touch of quirkiness with a small doodle.

Closing

Saying thank you is huge part of maintaining a loyal client base, so taking the time to write by hand may be worth it depending on your audience. It will be evident to your customers that you took time from your busy day to say thanks, and this will make them feel special.

What is your company doing to ensure your customers feel appreciated? Let us know in the comments section below!

Show Your Customers They Are Appreciated, In A Creative Way

thanksAs a business owner, you should always be looking for opportunities to enhance your brand, even when it comes to the small stuff. Something as simple as saying thank you can show just how innovative and creative you can be. Expressing gratitude in an outside-the-box kind of way not only makes your customers feel special, it also helps your brand gain momentum. We’re not saying that saying thanks should be a self-serving act, but it’s important to keep in mind that small deeds are part of a bigger picture. Here are three creative ways to say thanks:

Use A Freebie

Easier said than done – this is true in many cases, but not when it comes to saying thank you. If you can’t find the words to tell a customer how much you appreciate their business, why not give a gift? Actions speak louder than words, after all. Your clients will love a personalized gift bag, and you’ll benefit from giving, too. Have you ever wondered why you get mints with the dinner bill? Studies have shown that by leaving customers with mints, waiters are more likely to get a better a tip. In the long run, you’ll reap the rewards.

Showcase A Customer

Displaying appreciation makes your loyal clients feel valued, and thanking your customers on your social media platforms is a great way to do that. Don’t be shy to give a shout on Facebook or Twitter to customers who have supported your business along the way, and don’t forget the little guys. Acknowledging your smaller customers shows a deep level of appreciation, and it will come to them as a pleasant surprise. Showing your gratitude publicly goes a long way.

Hold an Event

Hosting a free event at your business location is a great way to give thanks to familiar faces as well as bring in new customers. When it comes to event themes, keep your target audience in mind. If you run a clothing boutique for example, a book signing from someone in the fashion industry is an awesome way to bring in a crowd. You can then take advantage of the number of people in your store by offering discounts on selected items. Something like this can be applied to nearly any industry.

Closing

Don’t worry about how long or how grand your thank you is. They key thing here is sincerity. If your thank you comes from the bottom of your heart, it will come across as authentic any way you slice it.

LinkNow Media Ranked Number 27 on The PROFIT 500 List of Fastest-Growing Companies

profit csToday, PROFIT 500 and Canadian Business unveiled their 28th annual list of Canada’s Fastest-Growing Companies, which will be published in the October issue of Canadian Business and PROFITguide.com. We are honored to announce that LinkNow Media ranked 27 on the list with a five-year revenue growth of 2,755%. We also ranked as the 5th Fastest-Growing Company in Montreal, and the #1 Fastest-Growing Marketing & Media Company in Canada.

“Companies become a part of the PROFIT 500 through innovative thinking, smart strategy and sheer grit,” says James Cowan, Editor-in-chief of PROFIT and Canadian Business. “These firms demonstrate what Canadian entrepreneurs can achieve, both at home and across the globe.”

A Long-Standing Commitment to Excellence

As a small company, we are thrilled to be on the list, and even more excited to have ranked number 27 on the 28th annual PROFIT 500. We know that this wouldn’t have been possible without our loyal clients. Some of you have been with us from the very beginning and some of you are new to our family, but truly, without any of you, LinkNow Media wouldn’t have obtained this level of success.

We’ve written in previous posts about ways businesses can say thank you to customers, so we would like to take the opportunity to do that. From everyone here at LinkNow Media: thank you! You are without a doubt the backbone of our business, and the reason for our tremendous growth. Your success is our success, and we are always looking for better ways to serve you.

As an internet marketing and website design company, we are fortunate to have the opportunity to connect with our clients on a very personal level. It wasn’t too long ago that we were only building websites for plumbing contractors. Today, we are proud to say that we are building websites for more than 70 industries, from interior designers, to auto mechanics, to lawyers. It’s a pleasure working with and researching for varied occupations, from the CEOs to guys out in the field.

Let LinkNow Help You Succeed Online

If you are a small business owner looking to improve your web presence, our team of experts would love the opportunity to talk to you about how we can help grow your business online. Get in touch with us and learn why we’re the #1 fastest-growing marketing and media company in Canada.

About PROFIT and PROFITguide.com

PROFIT: Your Guide to Business Success is Canada’s preeminent media brand dedicated to the management issues and opportunities facing small and mid-sized businesses. For 34 years, Canadian entrepreneurs across a vast array of economic sectors have remained loyal to PROFIT because it’s a timely and reliable source of actionable information that helps them achieve business success and get the recognition they deserve for generating positive economic and social change. Visit PROFIT online at PROFITguide.com.

About Canadian Business

Founded in 1928, Canadian Business is the longest-serving, best-selling and most-trusted business publication in the country. With a total brand readership of more than 1.1 million, it is the country’s premier media brand for executives and senior business leaders. It fuels the success of Canada’s business elite with a focus on the things that matter most: leadership, innovation, business strategy and management tactics. We provide concrete examples of business achievement, thought-provoking analysis and compelling storytelling, all in an elegant package with bold graphics and great photography. Canadian Business—what leadership looks like.

 

 

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