We’ve talked a few times about the importance of responding to online reviews. Whether you’re dealing with a favorable opinion or harsh criticism, it’s important that you acknowledge your customers and respond appropriately. However, before you can respond to any reviews, you first need to be aware that you’ve received reviews. This can be a difficult and time-consuming task for a new business owner juggling several responsibilities. Who has time to keep up with all that? Luckily, there are many tools available that will help you keep up with what people are saying about your business, such as:
Which Monitor Tool is Best?
Some of these tools are more robust than others, so you’ll want to research each one to determine which is best suited for your business. As a startup, it’s in your best interest to go with a more dynamic tool. No one knows who you are, and that means you’ll need a strong web presence from the get-go.
Why Monitoring is Important for New Businesses
People trust online reviews in the same way they trust personal recommendations, but you’re not going to earn trust overnight. Establishing solid relationships with your customers takes time and effort, and it starts online. These days, people are expecting to see a company response, so you can’t afford to not reply. This is your chance to show your customers that you are approachable and can relate to their situation, whether it’s good or bad. It’s also an opportunity to spread the word about how people can get in touch with you, whether that’s by phone, email, or social media.
Why Do You Need A Strong Online Presence?
How people perceive your company is everything, and the stakes are higher for startups. You don’t have the chance to establish yourself then transition online. You’re doing these things tandem, and it can be a lot to handle. Monitoring tools like the ones listed above can make the process of responding a lot less tedious.
Having a strong online presence is an important factor in the success of your business, and having a conversation with your customers in the comments section on review sites like Yelp, Angie’s List, and Trip Advisor is a huge part of that. It’s unfortunate that so many startups fail in the first 5 years simply because business owners struggle when it comes to managing their online presence.
This is just the tip of the iceberg. We are always looking for new tools that help small business owners manage their online presence, so stay tuned.