We talk a lot about the dos and don’ts when it comes to responding to negative reviews, and we always stress the importance of keeping your cool. Today, we’re going to take that advice one step further by providing you with a few relaxation techniques and breathing exercises to keep you level-headed when faced with a scathing review. Follow this advice from LinkNow Media and you can’t go wrong.
Stop, Breathe & Think is a guided meditation and mindfulness app that offers breathing techniques with the aim of assisting you in broadening your perspective, getting in touch with your emotions, and improving your reactions to stressful situations. Many of the exercises can be performed in under 10 minutes, so not having time is no excuse! When practiced regularly, this app can help reduce anxiety, increase compassion and enhance motivation. It has everything you need to respond to an unfavourable opinion about your business in a calm manner.
Inhale pink, exhale blue
Inhale pink, exhale blue is a breathing exercise that can regulate stress, relieve tension and improve your mood. This breathing exercise is practiced by bringing your awareness to your breath and imagining yourself inhaling pink and exhaling blue. Another variation of this exercise involves inhaling love and exhaling fear. Whichever one you choose, this awareness will help bring you to the present moment, which is integral to managing the emotional distress of whatever is front of you—in this case, harsh words about your service or product.
Stretch, stretch, stretch
Most people associate stretching with warming up or cooling down after physical exercise as a way improve flexibility and prevent injury. However, stretching can also do wonders for the mind too. This is because stretching regulates your heart rate and blood pressure, helping to promote mental calmness, which is key when it comes to responding to a negative review. Here you can find a handful of yoga poses and stretches that you can do at your work desk. Or, just simply touch your toes. Even something as small as this can help improve your mood to assist you in responding to a negative review without getting defensive.
Getting a negative review on Yelp or any other customer review website is never fun. If you are like most people, your response might be to go on the defense, but you need to find ways to avoid doing that. Being defensive isn’t going to help right a wrong, and it certainly won’t win over someone who is upset about your service. When it comes to fixing the problem, you need to remain calm. Exercises like the ones above can help with that, but you’ll need to practice them consistently.
Have you had any success with practices of nature? If so, have they helped other areas of your work life? At LinkNow Media, we’d love to hear about it. Let us know in the comments section below