LinkNow Media | Customer Reviews

The Web is Waiting For You

Tag: Utilizing Customer Feedback (Page 1 of 5)

Hello

Simple Tips to Get Reviews for Your Business

By

On May 16, 2023

In Blog, LinkNow Media, Reviews, Uncategorized

By Joshua Wilson

Whether you’re a local business trying to break into the industry or a national corporation with decades of success, business and SEO experts agree that customer reviews matter.

Not only do customer reviews affect SEO rankings, but they also create an impact on prospective customers. An active, healthy review profile can demonstrate your willingness to engage with your customers and positively impact your reputation. They can also help you calibrate and refine your services to satisfy customers better.

Here are some simple tips from LinkNow to help you get reviews for your local business!

Why Reviews Matter

Before we jump into our helpful tips for growing your business’s reviews, we should clarify why exactly customer reviews matter.

While it’s undeniable that good recommendations can positively impact undecided customers, negative feedback and constructive criticism can be valuable as well. In fact, having positive and negative reviews can be equally helpful in demonstrating your company’s ability to manage conflict and address gaps in your service.

With this in mind, taking steps to secure customer reviews can have a far-reaching impact on your business and reputation. Here are some reasons why reviews matter:

Establish Social Proof

Social proof is a psychological concept that refers to the human tendency to copy the behavior of others in certain situations. When customers see that someone else is satisfied with a service, they’re more likely to choose the same service. Reviews can function as social proof and give credibility to your company over a competitor.

Increase Business Visibility and SEO Ranking

Having a good number of reviews on Google and other websites can make your business easier to find and increase your rank on Google Search. The more reviews you have, the more likely you’ll show up when someone is looking for your service.

While this is only one piece of the larger SEO puzzle, it never hurts to have more reviews. If you are looking for an easy way to boost your ranking, consider asking more clients to leave an online testimonial.

Reviews Generate New Leads

Perhaps it goes without saying, but good reviews are a powerful tool for converting potential customers to work with you over your competitors.

Consider your own process for finding a service provider: are you more likely to work with a company with 100 five-star reviews or a business with zero reviews and no online presence?

Increase Customer Loyalty

Reviews can be an excellent resource for engaging with your customers and listening to their concerns. Whether the review is negative or positive, responding to customer feedback can make them feel valued and personalize your brand.

The more satisfied your customers are, the more likely they’ll return to you the next time they need your service/product.

How to Get Reviews for a Local Business

So, we now know that reviews are important, but how do you go about getting them?

The answer is simple: ask and encourage your customers.

Unless you happen upon a very active Yelp or Google Business user, chances are your customers may not even consider leaving a review. Making an effort to build up your reviews may seem awkward, or you may worry about annoying your customers, but if you don’t ask, chances are you won’t receive them.

However, we’re not suggesting you should stop every customer on the way out the door and beg for a positive review. We encourage discretion and have a few tips for getting reviews without bugging your clients.

Don’t Be Afraid to Ask

As we said, if you don’t ask, you won’t receive. No matter how exceptional your service is, many customers won’t offer to leave a review unprompted. There’s nothing wrong with asking for customer reviews—just make sure you’re polite and asking the right clients.

Send Digital Follow-Ups

This is a great strategy for targeting a wider range of customers and prevents you from putting customers on the spot. Scheduling follow-up emails, texts, or posting on your socials can gently remind your customers that you appreciate and value their feedback.

Plus, this is a great way to receive reviews from customers who are happy with your service but may not think to leave a review on their own.

Attach the Request to Your Email Signature / Printed Materials

Adding a link for reviews to your email signature and a QR code to official company materials can prompt your customers to leave a review while minimizing the amount of work required by them.

Build Relationships with Your Clients

While this may seem like a no-brainer for savvy business owners, building relationships with your customers increases their loyalty and makes them more likely to recommend your service to their peers.

It’s also much easier to ask a client to leave a review when you have a relationship with them. The volume of your reviews matters, but so does their quality. Personalized reviews can go a long way in building up your social proof and generating new leads.

Make Sure You Respond to all Reviews – Even Negative Ones

This last point is crucial: make sure you respond to all reviews!

Even if it’s just a quick thank you, responding to your customers can demonstrate your willingness to listen to your customers and express how much you appreciate them.

The same applies to negative reviews. You can use a less favorable review to show your ability to change or highlight your accountability and honesty.

What NOT to do

Before ending, here are a few basic rules we encourage all our customers to abide by:

  • Don’t pay for reviews
  • Don’t leave fake reviews (for yourself or your competitors)
  • Don’t delete negative reviews
  • Don’t ignore your reviewers

Need Help Getting Reviews? LinkNow Media Can Help!

If you’re having difficulty getting customers to leave reviews, the team at LinkNow can help. Not only do we boast a positive online reputation, but we also have a review generation tool to help your business thrive online.

Our tool is simple to use, and our team will happily walk you through it.

Did you find this post helpful? Let us know in the comments below!

 

US3

Reputation Recovery: How to Fix a Bad Online Reputation

By

On December 14, 2022

In Blog, LinkNow Media, Reviews, Uncategorized

In the age of the internet, your online reputation is more important than ever. One bad review can tank your business. So what do you do if you find yourself in the unfortunate position of having a bad online reputation?

Here are a few tips to get your business back on track:

1. Google Your Business

Whether you like it or not, your online presence is a big part of your overall reputation. If you want to maintain a positive image and make sure people see you in the best light possible, you must take the time to Google your business from time to time.

This will allow you to see exactly what others say about your product/service online – both good and bad.

If your online presence doesn’t look as good as you had hoped, don’t panic! You can still take steps to get your reputation back on track and ensure a brighter future for yourself online.

2. Create Positive Content

Once you know what people are saying about you, you can start working on creating positive content to counteract the negative.

This can be in the form of blog posts, articles, press releases, or even social media posts. Anything that paints you in a positive light will help to improve your online reputation.

These can help shift the narrative from negative to positive. With time and effort, you can use these kinds of content to shape your online reputation into something that truly reflects the best qualities of your business.

3. Reach Out to Your Critics

Getting criticism is never easy, but it’s important to listen to what your critics say, even if you disagree with their opinions.

By taking the time to understand their perspective and the reasons behind their critiques, you can gain valuable insights that will help you refine your approach moving forward.

And once you’ve addressed any issues raised by your critics, you can focus on winning them over by demonstrating that you’ve taken their concerns seriously.

Ultimately, reaching out to your critics will help build your reputation for openness and honesty and bolster your influence and impact in the long run.

So don’t be afraid to take that first step – critical feedback can help propel you to success!

4. Seek Professional Help if Necessary

If your online reputation is in shambles, you may be at a loss as to how to repair it. After all, building a positive online presence takes time and energy, and recovering from a few missteps can seem like an impossible task.

But rest assured that there is hope – no matter how badly things seem to be going for you online, you can always turn things around if you put in the effort.

One surefire way to give your reputation the boost it needs is to seek professional help. There are companies that specialize in managing online reputations, and their expertise and experience can make all the difference when it comes to repairing damaged standing.

In many cases, they will start by checking your posts and websites to determine exactly where things need to change. Then they will create a customized plan for getting your name back into good standing with your audience through targeted content creation or outreach efforts.

Final Thoughts

Bad things happen to good people—and businesses. If you find yourself in the unfortunate position of having a bad online reputation, don’t despair! You can turn things around with a little hard work and creative thinking and start rebuilding your good name.

Want more tips on how to improve your online reputation? Check out our other blogs for more helpful advice!

DIY Tricks to Get Rid of Bad Reviews (that SEOs Don’t Want You to Know!)

By

On October 21, 2019

In Blog

Bad Reviews? No Problem.

Sure, you can always get an SEO company to bury those pesky negative reviews. With the help of a professional targeted strategy, they’ll boost the right information to the top and allow the rest to go unnoticed. What most of these companies don’t tell you is that there are also simple actions you can take on your own to improve your online rep.

Most SEO companies don’t want you to know this – but I guess it’s a good thing we’re not most companies, right?

Read on to get insiders tips on DIY fixes for your online reputation.

Respond to Negative Client Reviews Calmly and Rationally

When someone leaves you a bad review, it’s easy to get heated. But wait. Take a deep breath. Collect your thoughts before sending an emotionally charged response. Instead, answer calmly and show that you value the client’s opinion.

Even if you’re not quite sure why they’re upset, it’s always best to apologize. The customer is always right, after all. Try to take an empathetic and understanding approach. If you’d like to go the extra mile, ask them to reach out in private to discuss the situation. There might be an opportunity to make things right, and they might even leave you a new positive review in return.

Take the Conversation Offline for More Effective Communication

You can’t control the reviews people leave, but you can control how you respond to them. After you’ve left a polite and professional public reply, leaving contact information can allow you and the dissatisfied client to hash things out in private if they so choose.

Taking the conversation offline can help you communicate more effectively, as tone and nuance are better conveyed over the phone. You might even find that the customer isn’t as unhappy as they seemed in the reviews—especially now that you’ve reached out to them.

Keep Track of What People Are Saying About You Online

Whether you like it or not, people are going to talk. And when you have a company, it’s important to be in tune with what people are saying about it, and where and how they’re saying it. With the help of online tools like Google Alerts, you can track individuals that mention your business online.

These tools will monitor the web and notify you when your company name is brought up. This way, you can always stay in the loop, regardless of whether the conversation is good or bad.

View Common Complaints as Constructive Criticism

Are you seeing a pattern in the negative reviews you’re receiving? It might be time to lay down the groundwork for some change. Ultimately, you should be dedicated to customer satisfaction and always want to better your services.

So, pay close attention to what your clients complain about—especially if you often receive similar complaints. Take it as constructive criticism and an opportunity for improvement. If you put in the work, you can only go up from there!

 

There you have it, folks. The secret (not-so-secret-anymore) online reputation management tips that can help you turn those negatives into positives—all on your own. Still, if you find yourself needing more expert advice, or if you’d like to boost your rep even more, drop us a line at website@linknowmedia.com or call us at 1.888.667.7186.

<

Why Bad Reviews Might Be Good for Business

By

On October 1, 2019

In Blog, LinkNow Media

It’s no secret. Five-star Google reviews are the gateway to effortless leads. If there’s one trick to outranking the competition, it’s getting a ton of positive reviews.

But what happens when a scathing, one-star review taints your spotless profile? Don’t panic!  It’s not as bad as you think. Just read this blog to learn how to make negative reviews work in your favor!

Your Marketing Strategy is Working

So, you got a bad review. It’s bound to happen. Here’s the silver lining though. The fact that someone cared enough to leave a negative review means your online marketing strategy is working.

It’s doing what you want—rather, it’s doing what you designed it to do. It’s generating traffic. Sure, in an ideal world, all your customers would leave raving reviews about how their lives will never be the same, and how they’re eternally grateful that they found your service.

But the reality is, bad reviews are par for the course on the internet.

Your Ranking Depends on Your Responsiveness

Regardless of how mean, untrue, or eccentric that review is, try to see it for what it is: a shining beacon of opportunity. Engage with it. Show that you care!

Google and Yelp have made responsiveness one of their ranking factors. This means that the content of your review doesn’t matter—what matters is what you do with it.

A company with twenty lousy reviews isn’t a foregone failure if the owner carefully, politely, and thoroughly addresses each of them. In this scenario, Google doesn’t see a lousy business owner. Google sees an active business owner who cares about their clients.

You can’t remove the negative, so milk it for what it’s worth! If you respond promptly and respectfully to your dissatisfied customer, you can count it as a win for your ranking.

Bad Reviews Build Credibility

A bad review isn’t the end of the world. One might argue that a rare negative review can increase your business’ credibility. Now, before you scoff at this statement and skim to the next section, consider this.

Customers that are browsing your company’s business listing expect to find faults. They may even want to know the downfalls of your services. Customers do their research—they compare what other people consider to be the pros and cons. And other people might not have the same priorities as them. A negative review for one person could easily be a positive for another!

Plus, a negative review can work in your favor by making you more relatable. Nobody’s perfect, after all! And your clients know that. As long as the overarching trajectory of your listing is positive, your clients will likely forgive an outlying piece of negative feedback.

Too Many Positive Reviews May Look Suspicious

You’d be surprised at how many people—even people who have never heard of SEO—are aware of fake reviews. Most of them are intelligent consumers that can weed out the real from the fake. So, relax a little! Give web surfers more credit, and they’ll give you the benefit of the doubt.

Even if that nasty remark is legitimate, there’s still hope. Chances are, your clients have experience dealing with angry customers too. Or, at the very least, they’ve encountered them in line at Starbucks. Prospective consumers are usually well versed in discerning what’s worth listening to and what’s not.

The bottom line is, if you’re endlessly obsessing over a single insulting statement, stop. The majority of your clients will overlook one lackluster comment in favor of nine positive ones.

Your Prospective Clients are Waiting for Your Response

When you receive a negative review, don’t hang your head and assume the damage is done. No, you can’t remove the post, but you can redirect your customer’s attention – off the review and onto you.

Have you ever gotten into a heated discussion at work and left the boardroom thinking, “Wow, my colleague handled that really well”? The same applies online. As tempting as it might be to ignore your accuser (or snap back in anger and explain all the reasons their opinion is wrong), use your reply as an opportunity. Take advantage of the platform to showcase your stellar customer service.

You can’t stop your clients from reading the haters, but don’t forget that they’re equally interested in observing your reaction. A thoughtful reply to a mocking remark can leave your clients thinking that you’re a class act and that the rude heckler who initiated the dialogue was out of line. Your behavior as a business owner speaks volumes.

Benefit from the Constructive Criticism

Yes, there are fraudulent reviews out there. But there are also valid critiques. These can hurt. As hard as you try, mistakes can happen. Whether it’s an oversight during the busy season or employee no-shows leave you short-staffed—it’s impossible to be on your A-game 100% of the time.

When a negative review is genuine, and an anonymous customer throws the spotlight on everything you did wrong, use the criticism constructively. Be an optimist. See the reproach as a precious glimpse into your clients’ experience. Your goal is to improve that experience for the next person.

Thomas Edison, the inventor of the lightbulb, is equally famous for the number of times he failed at making the lightbulb. But in his eyes, he didn’t fail. l. Instead, he succeeded at finding 10, 000 ways not to make a lightbulb. Similarly, if you find yourself facing a seemingly insurmountable 10, 000 bad reviews, consider yourself enlightened – you just discovered 10, 000 ways not to provide your service. Your next attempt could make history.

 

Want to learn more about how reviews impact SEO? Contact our marketing specialists at LinkNow Media by leaving a comment below or calling us at 1.888.667.7186.

Why Google Likes Businesses It Can Trust

By

On September 9, 2019

In Blog

Would you buy services from a company that you couldn’t trust? No. Probably not.

So, when Google decides who’s going to rank before who on their search engine, they promote trustworthy businesses above all others. Google’s goal, after all, is to provide users with relevant, trustworthy results for their searches. If they didn’t, that would be the end of Google. And Google wouldn’t like that too much.

We know that trust is important for Google. But how do you show that you’re trustworthy? In this post, we’re going to look at a few proven tricks to make your business trustworthy online.

Expertise, Authority, Trust: Google’s Quality Evaluator

If there’s one thing you need to know about Google’s page ranking system, it’s E-A-T.  This stands for “Expertise, Authority, and Trust” and it’s a fundamental part of how Google ranks your business on their search engine. The higher you rank, the easier it is for people to find you. If Google finds that you have strong E-A-T, they’ll be happy to promote you before your competition!

As we noted last November, while expertise and authoritativeness are crucial for SEO, trust has proven to be the most important piece of every SEO strategy. It’s what we, here at LinkNow Media, have used to build our results-driven local SEO and organic SEO strategies.

Positive and Detailed Reviews Prove that You’re Trustworthy

The best place to start is by getting lots of detailed reviews from your clients.

Reviews make your business legitimate in Google’s eyes. They make a business more than just an online entity. It makes them real. And although good reviews are always best, having lots of reviews can help your business seem more trustworthy. They show a pattern and build a reputation, which in turn builds trust.

Make sure you ask every client (who’s happy with your work) to leave you a review online. Make it easy for them by bringing a tablet or smartphone with you to the job site. Or, send them an email once the work is done. Encourage your clients to leave a detailed review that says what they liked about your work. The more specific details, the better!

Write Content that is Honest, Upfront, and True

It might surprise you to learn that Google reads all the content on your website. They do this to figure out whether your webpages might be relevant to their searchers.

If you’re selling a product or service, don’t hide your pitch in a bunch of information. Come out and say it! If someone is looking to buy, they’ll know they’re in the right place—and be convinced at the same time. By being honest about selling something, you tell Google that your page is relevant to buyers. The result is that Google will help turn your page into a lead generating machine.

Finally, make sure that all your claims are true. Don’t exaggerate the benefits of your product. Google has indexed nearly all the information available online today. And their algorithms are designed to look for scams, schemes, and tricks.

Be honest and reap the rewards!

Increase the Trustworthiness of Your Business with the Help of a Digital Marketer

If you’re looking to build trust with Google, the most effective way to do so is to hire the expertise of a digital marketer like LinkNow Media. We help small business owners with reputation management so that Google will rank them better.

If you have questions, concerns, or comments—leave us a note below, and we’ll get back to you ASAP. Or if you’d like to speak to an SEO expert, send us an email at website@linknowmedia.com.

Want to Run Your Business on Leads from Yelp? Here’s how!

By

On August 26, 2019

In Blog

Yelp is one of the best tools that small businesses have for marketing and generating local leads. Whether you’re using it to manage your online reputation or for local marketing, Yelp has transformed the way businesses are run in 2019. And best of all, it’s free.

So, if you’re a small business owner looking for an easy way to generate a ton of strong leads in your local area, this article will tell you everything you need to know. Read on and let us know what you think in the comments!

1. Complete Your Yelp Profile

First things first. If you haven’t created your listing already, you need to do that now! (Better yet, finish reading this blog first, and then go complete it). But it’s vital to complete all of it. Try not to leave anything blank or unfinished. Consider it this way – Yelp is asking your business these questions directly, and if you want Yelp to like your business, it’s in your best interest to answer them. Provide plenty of detail. Which leads us to our second tip:

2. Prioritize Text Over Photos on Your Yelp Listing

Pictures have their place on Yelp, but text holds more authority. And if you want to rank in Yelp searches, you need to build authority. Show Yelp that your business is relevant to its users by “programming” your profile with the right keywords.

Yelp’s algorithm depends on words to find out what your listing and your business is about. In fact, we even recommend carefully title the images you upload, so that Yelp can use the file names to categorize your photos. In the real world, a picture may be worth a thousand words, but on Yelp, a picture certainly isn’t worth a thousand keywords.

3. Use Keywords to “Unlock” Yelp Leads

In the same way that you need keywords to rank in Google searches (and get leads from those searches), Yelp’s algorithm also works on keywords. Keywords are what your prospective clients type into search engines online. If your business listing doesn’t include them, new clients won’t be able to find you.

To find keywords that are relevant to your business, try typing a general one into the Yelp search bar. A drop-down menu will appear with other related keywords that, if they are relevant to your business, you should include in your listing to improve your rank!

 

 

However, a word to the wise: be careful not to overdo it. Your listing can get penalized for keyword-stuffing. For example, don’t write: “Our massage therapists perform massage services. If you want massage therapy, call our massage specialists at our massage spa.” Keyword-stuffing doesn’t look good to prospective clients or to Yelp.

4. Always Respond to Yelp Reviews

Never, ever, underestimate the power of reviews, particularly on Yelp. We can’t overemphasize how fantastic positive reviews are for your ranking – but it’s not only having them that counts. Encourage your clients to leave detailed reviews that accurately explain your services and why they were so good.

Plus, Yelp prioritizes businesses that are actively engaged with their customers. So, make sure to reply quickly to both good and bad reviews. Three 5-star reviews with prompt responses might be better off than fifteen 5-star comments that went ignored by the business owner. Be polite, professional, and concise. Sometimes, a well-crafted reply will even counterbalance the damage of a poor review! The bottom line is, always respond to your Yelp reviews.

5. Pat Yelp’s Back and Google Will Pat Yours

Okay, while this one isn’t exactly a Yelp strategy, it’s worth keeping in mind that in the online world, everything is interconnected. Your business listing on Yelp extends far beyond the scope of one directory. Google and Yelp have a longstanding virtual friendship and Google often ranks Yelp listings in their search results.

The old saying, “A friend of yours is a friend of mine” holds true, here. If you’re getting leads on Yelp, chances are you’re beefing up your ranking on Google at the same time. So, it’s in your best interest to make your Yelp listing as attractive as possible.

 

Want to leverage your Yelp listings to pull in even more leads? Contact the digital marketing professionals at LinkNow Media by leaving us a comment below or calling 1.888.667.7186!

5 Reasons that More Reviews Will Help You Crush the Competition

By

On August 19, 2019

In Blog

Good reviews are the bedrock of a strong reputation management strategy.

Having plenty of good, high-quality reviews can make the difference between appearing at the top of Google’s search results and being buried by your competitors. In fact, evidence shows that reviews are one of the most important factors determining your local search result rankings. And at LinkNow Media, we consider them one of the easiest and fastest ways to give your online marketing to boost it needs.

Here are five reasons why:

1.      Reviews Expand Your Web Presence

In the realm of online marketing, content is king. It’s the motor that drives your web presence and expands your reach. By pumping out lots of high-quality content, you show Google that you have something important to say. And that you’re an authority in your industry.

Online reviews serve a similar purpose. The more positive ones that you accumulate, the larger your online footprint becomes. From Google’s perspective, that means your information is constantly being updated and verified by your user base: a good prospect when they’re looking to recommend you over your competitors.

2.      Reviews Highlight Your Relevance for Local Search Results

A detailed review will often include information about the company, the service provided, prices, and customer service. These are all relevant details that tell Google more about your business in the form of keywords.

We’ve already discussed how getting keywords in your reviews can improve your online search results. For the purposes of this post, I’ll offer a brief summary.

For Google, keywords are like signposts. They’re carriers of information that indicate the purpose of a webpage. Essentially, they help Google sift through your site and determine whether it is relevant to a searcher.

By expanding your number of detailed reviews, you’ll naturally expand your keyword profile. What does that mean for you? As a result, you’re likely to see your website come up for a greater array of relevant search terms. You may even hone in on an extremely competitive keyword, such as affordable plumber in Dallas.

3.      Reviews Improve Your Search Rankings

The data is clear: the more positive (and detailed!) reviews you have, the better you’ll rank online. It’s as simple as that.

One of the key areas where reviews matter is in what’s called the local pack: the top section that Google displays whenever a user enters a search for a local service. It looks like this:

Your chances of showing up in the local pack improve enormously with consistent, high-quality reviews—especially ones with keywords in them. According to one study, having keyword-heavy reviews was the single most important factor for getting included in the local pack.

Why does Google lend so much weight to reviews? Well, because…

4.      Google Trusts Reviews (More Than They Trust You)

Google likes businesses they can trust. Unfortunately, the Internet sometimes makes it difficult to find such establishments. After all, a company can say anything about itself that it wants. You can claim to be the best pizza joint in NYC all you want. It doesn’t make it true.

What businesses can’t control—at least not completely—is what others say about them. That’s why Google takes reviews so seriously: because they are a comparatively reliable source of information. Sure, some reviews may be disingenuous, solicited, or falsified. But taken as a whole, they’re an effective tool that allows Google to “cross-examine” information and find the most trustworthy businesses to recommend.

5.      Consumers Trust Reviews (More Than They Trust You)

Like Google, consumers find reviews much more persuasive than what any business owner has to say about themselves. One survey found that a whopping 93% of consumers consult online reviews before making a purchasing decision.

Ultimately, the goal of your marketing campaign is to convert your target audience into a loyal customer base. Getting plenty of positive reviews will help you achieve that aim. In the eyes of potential customers, it’s the most persuasive argument you can provide.

A lot has changed since the digital age. Especially for small business owners, the Internet has revolutionized the way we do business. Nevertheless, one thing remains the same: a good recommendation goes a long, long way.

Need Help Generating Reviews? Give the Team at LinkNow Media a Shout!

With over 10,000 clients, it’s safe to say that we at LinkNow know a thing or two about managing an online reputation. We’ve helped garner hundreds of rave reviews, building a strong web presence for ourselves. Not to mention for our customers, too.

If you need help coming up with a solid review-generation strategy, consider giving us a shout! Leave a comment below, email us at website@linknowmedia.com, or call us at 1-888-667-7186. After all, we’re here to help

Do You Need Reviews to Rank on Yelp?

By

On August 12, 2019

In Blog

These days, ranking well on Yelp is nearly as important as ranking on Google. And just like on Google, good reviews are a fast-track-pass to ranking on Yelp.

What do people have to say about you and the service you provide? Are people raving about one common thing? Do they have anything to say in the first place? The answers to these questions could have a major impact on whether your company will rank well or not.

Read on to learn how to get the kind of reviews you need to rank on Yelp!

Positive Yelp Ratings Will Improve Your Ranking

Want to pop up first when people search for a service on Yelp? The proof is in the pudding and the answer is in the reviews. The more reviews you have overall, the better it is for your ranking. So, whenever you can, casually remind your clients to leave you a Yelp review and easily reap the rewards.

Your reviews are a good reflection of your reputation. Although it’s true that it’s better to have people talking about you than not talking at all, it’s obviously best for your business to have positive ratings. This way, when customers refine their search results to show the “Highest Rated” businesses for a certain service in their area, you’ll want to be a top result.

You should encourage all your clients to write you reviews on Yelp, but especially those you’ve just wowed with exceptional service. They’re way more likely to write you a great review!

Rank Better on Yelp with SEO-Optimized Reviews

SEO, also known as search engine optimization, is an essential component to ranking on search engines and business directories on the Internet. Try to encourage your customers to insert specific keywords related to the services you provide in their Yelp reviews. Studies have shown that the frequency of relevant keywords in reviews can have a significant impact on your Yelp rankings!

For example, if you’re a roofing contractor, reviews that specifically mention roofing repair or roofing installation are what you’d be going for. It’s especially important that the keywords used, match with the business category you’ve selected on your Yelp listing. If you’re a plumber and have selected plumber as your business category, having the word plumber in many reviews is very important for Yelp!

So, what’s the best approach for getting keywords into reviews? Ask your clients to be specific and detailed about the services they received. Make sure they describe the quality and what they loved about it. Detailed reviews will almost always be filled with relevant keywords that will help your rank!

Climb the Rankings with Elite Yelper Reviews

Although Yelp’s review filter algorithm remains something of a mystery, we know that active users are much more likely to be included in the overall rating than inactive or new users. The idea is that Yelpers who leave a lot of reviews are more likely to be trusted sources. In turn, Yelp gives their reviews more weight in the overall scores.

So, if you know that a client of yours hasn’t left many reviews, ask them to leave reviews for other local businesses while they’re at it. That’ll make it a lot more likely for them to count in your overall rating and get you ranking—fast!

 

Want more tips and tricks like the ones in this article? Get in touch with us at website@linknowmedia.com to keep up to date with our posts and leave us a comment below.

3 Tricks to Improve the Online Presence of Your Business

By

On June 3, 2019

In Blog

The accessibility, precision, and sheer scope of the internet has forever changed the way businesses operate.

To say that everyone is online nowadays is neither stereotype nor hyperbole – that goes for clients and enterprises alike. A business’s online presence has become equal parts storefront and calling card, permitting degrees of promotion and engagement that yesterday’s proprietors could only have dreamt of.

With the right content and approach, you can advertise the very best of your products and engage with the people interested in acquiring them.

In other words, instead of staging a presentation, start a conversation.

Just to help you out, the SEO department at LinkNow Media has assembled a simple list of three steps businesses can take towards developing their online prowess. And don’t forget to let us know what you think in the comments!

1) Establish Your Presence and Maintain It

By now, you’re well aware of the power and potential of the online world. Websites, social media, and email lists are the norm among business owners.

But it doesn’t end there.

A website devoid of content, or a Facebook page without a single post, is the online equivalent of a new car without gas. It looks great—but won’t get you far. And while you’re lagging behind the competition, your clients are going to go elsewhere.

Update and maintain your website and social media profiles with the same care and regularity as you would a storefront.  Give your customers a window into your best work by taking photos and posting them online! Write blog posts, social media posts, and continuously add new landing pages to your website. Don’t forget that content is king in 2019!

It can be internal, too – feature posts about additions to your inventory, changes to offered services, or even profiles on new employees! When you keep your customers abreast, you can forget the rest.

2) Be Receptive and Accessible to Your Clientele

One advantage small businesses have against corporations is a sense of intimacy. Your clients can put a face to your name. Seize this advantage and engage with everyone who’s following your business online!

Respond to good and bad reviews promptly and in detail. Answer inquiries you receive, on your pages or via email, in an equally timely manner. Acknowledge compliments and attempt to resolve complaints.

You’ll be amazed at what you can learn about your clientele—and about your business itself. Take the feedback to heart and listen attentively to what your customers have to say.

Above all, be consistent and maintain a constant and reliable presence. By showing customers that you care about what they think you’ll forge meaningful connections that can be turned into leads.

3) Reward Existing Customers and Incentivize New Ones

The importance of repeat business and customer loyalty depends on your industry.

For instance, showing up for a one-time lawn care appointment could lead to years of frequent lawn maintenance.

Regardless of where you find yourself, acknowledge the customers who have stuck by you since day one. Consider the VIP approach and offer exclusive referral bonuses, discounts, or even a newsletter for regular customers.

In the same vein, always be on the lookout for new clients. Consider untapped markets. And never sacrifice one for the other.

Maintain online engagement with your current customers, and you’ll be opening the door to new business!

Should You Ask Clients for Google Reviews?

By

On May 20, 2019

In Blog

By now, everyone knows how important it is to get their customers to leave positive, thoughtful, and detailed reviews on Google. But the rules for soliciting reviews remain foggy at best. Part of the problem is that different review sites have different rules and many people conflated them accidentally.

Today we’re going to clear the air. We’re going to explain, as precisely as possible, Google’s rules around asking for reviews.

So, let’s be clear. Should you ask your customers for Google reviews?

Yes, You Should Ask Your Customers to Leave Google Reviews

In fact, if you look up Google’s own policy on soliciting reviews, you’ll find this:

“Remind your customers to leave reviews. Let them know that it’s quick and easy to leave business reviews on mobile devices or desktop computers.”

Pretty clear, I’d say! Google uses reviews to find out whether businesses are trustworthy or not. It uses that information to rank businesses on Google Maps searches and to rank webpages on their regular organic search. That’s also why they value reviews that are detailed, include keywords, and identify excellent services in direct and concrete ways. It all shows that you are running a business that they can be comfortable pushing on their platform.

Ask for Google Reviews by Email

The easiest way to do it is to ask for reviews by email. Whenever you do work for somebody, send them an email thanking them for choosing your company. This shows your clients that you care about their experiences. And just when they feel appreciated, gently ask them to leave their feedback on your Google My Business page.

Say something like:

“If you enjoyed working with us, please take a moment to leave us your thoughts on Google. 60 seconds of your time will help us continue delivering top-quality service to others just like you! Follow this link to our Google page.”

If they’ve had a great experience with you and feel appreciated, they’ll be happy to leave a review that will help you out.

Ask for Google Reviews in Person

Although it can feel a little bit weird to ask for a review in person, it’s the surest way to get those reviews on your GMB listing. Don’t think of it like you’re bothering them or being sleazy. We live in a time when reviews can make or break a business. If you don’t ask for reviews from clients that know you and respect your work, you’re not taking the necessary precautions to protect and manage your online reputation.

Don’t be shy! It’s just business in 2019.

Ask for Google Reviews on Your Website

This one takes a little bit of tact. You don’t want to make it appear like you’re offering an incentive for people to leave reviews. You want to remind people that leaving a review will help you continue to provide top-quality service and improve your business.

One way that works well is to include testimonials from Google on your website. This will remind and encourage your clients to leave their own review. A simple phrase like “Liked our service? Let us know on Google!” is all you need to increase the number of daily, weekly, and monthly reviews.

Do Not Incentivize Reviews

Offering high-quality service should be incentive enough! But offering compensation for reviews will get you into a lot of trouble with Google. A Louisville, Kentucky law firm offered their clients a chance to win a contest for a review. When they got caught, Google removed 100 online reviews. No mercy!

As we repeat over and over, Google’s whole business model depends on being a trustworthy source of information. Artificial or fake reviews damage Google’s reputation. That hurts their bottom line. And they don’t like that too much.

Need Help Managing Your Online Reputation?

The local SEO experts at LinkNow Media are here to help! If you need help managing reviews, review responses, and your online trustworthiness generally, get in touch with us. We work hard to ensure that our clients turn their online presence into leads! Call us at 1-888-667-7186 or email us at mylocalseo@linknowmedia.com.

Do you have some advice about reviews and reputation management? Leave us a comment below!

Page 1 of 5

Next →

Tags

Brand Image Building Online Trustworthiness Canadian Business Citation Management Company Reviews Customer Appreciation Customer Relationship Email Campaigns Employee Reviews Facebook Facebook Reviews Fake Reviews Glassdoor Google Google My Business Google Reviews Instagram Internet Trolls Keywords in Reviews LinkNow LinkNow Media Local Marketing local SEO Monitoring Tools Negative Customer Reviews Online Customer Reviews Online Presence Online Reputation Online Reviews Positive Customer Reviews PROFIT 500 Reputation Management review generation Reviews SEO Sharing Button Small Business Social Media Social Media Reviews Soliciting Online Reviews Twitter Utilizing Customer Feedback Workplace Culture Yelp Yelp Reviews

Archives

Privacy Policy | Cookie Policy | Terms of Use

Powered by WordPress & Theme by Anders Norén