LinkNow Media | Customer Reviews

The Web is Waiting For You

Month: May 2019

Should You Ask Clients for Google Reviews?

By now, everyone knows how important it is to get their customers to leave positive, thoughtful, and detailed reviews on Google. But the rules for soliciting reviews remain foggy at best. Part of the problem is that different review sites have different rules and many people conflated them accidentally.

Today we’re going to clear the air. We’re going to explain, as precisely as possible, Google’s rules around asking for reviews.

So, let’s be clear. Should you ask your customers for Google reviews?

Yes, You Should Ask Your Customers to Leave Google Reviews

In fact, if you look up Google’s own policy on soliciting reviews, you’ll find this:

“Remind your customers to leave reviews. Let them know that it’s quick and easy to leave business reviews on mobile devices or desktop computers.”

Pretty clear, I’d say! Google uses reviews to find out whether businesses are trustworthy or not. It uses that information to rank businesses on Google Maps searches and to rank webpages on their regular organic search. That’s also why they value reviews that are detailed, include keywords, and identify excellent services in direct and concrete ways. It all shows that you are running a business that they can be comfortable pushing on their platform.

Ask for Google Reviews by Email

The easiest way to do it is to ask for reviews by email. Whenever you do work for somebody, send them an email thanking them for choosing your company. This shows your clients that you care about their experiences. And just when they feel appreciated, gently ask them to leave their feedback on your Google My Business page.

Say something like:

“If you enjoyed working with us, please take a moment to leave us your thoughts on Google. 60 seconds of your time will help us continue delivering top-quality service to others just like you! Follow this link to our Google page.”

If they’ve had a great experience with you and feel appreciated, they’ll be happy to leave a review that will help you out.

Ask for Google Reviews in Person

Although it can feel a little bit weird to ask for a review in person, it’s the surest way to get those reviews on your GMB listing. Don’t think of it like you’re bothering them or being sleazy. We live in a time when reviews can make or break a business. If you don’t ask for reviews from clients that know you and respect your work, you’re not taking the necessary precautions to protect and manage your online reputation.

Don’t be shy! It’s just business in 2019.

Ask for Google Reviews on Your Website

This one takes a little bit of tact. You don’t want to make it appear like you’re offering an incentive for people to leave reviews. You want to remind people that leaving a review will help you continue to provide top-quality service and improve your business.

One way that works well is to include testimonials from Google on your website. This will remind and encourage your clients to leave their own review. A simple phrase like “Liked our service? Let us know on Google!” is all you need to increase the number of daily, weekly, and monthly reviews.

Do Not Incentivize Reviews

Offering high-quality service should be incentive enough! But offering compensation for reviews will get you into a lot of trouble with Google. A Louisville, Kentucky law firm offered their clients a chance to win a contest for a review. When they got caught, Google removed 100 online reviews. No mercy!

As we repeat over and over, Google’s whole business model depends on being a trustworthy source of information. Artificial or fake reviews damage Google’s reputation. That hurts their bottom line. And they don’t like that too much.

Need Help Managing Your Online Reputation?

The local SEO experts at LinkNow Media are here to help! If you need help managing reviews, review responses, and your online trustworthiness generally, get in touch with us. We work hard to ensure that our clients turn their online presence into leads! Call us at 1-888-667-7186 or email us at mylocalseo@linknowmedia.com.

Do you have some advice about reviews and reputation management? Leave us a comment below!

5 Reasons Your Company Should Use Glassdoor

Usually, when businesses think of online review platforms, they think of the client-centric ones like Facebook, Google My Business, and Yelp. The whole idea is to give customers the ability to speak their mind about your products and services. Review platforms create a space of open communication and transparent dialogue that forces companies to be accountable to consumers.

But what about the employees who make it all possible? That’s where Glassdoor comes in. Glassdoor is a review platform that forces employers to be accountable to their employees. It helps create a culture of transparency, openness, and honesty. It builds your brand. And most importantly, it helps companies attract (and hold onto) the talent they need to thrive—and grow!

Join us as we explore why your company needs Glassdoor and how to make the most of Glassdoor.

1. Use Glassdoor to Communicate Your Company Culture

The first thing to know about Glassdoor is that everyone’s reading it. And not just the reviews, either. Glassdoor gives candidates the opportunity to read about your company’s workplace culture in a more transparent way than you might find on their own website.

Make the most of your profile by including a succinct mission statement, outlining objectives, and explaining exactly what you do. But be honest! In 2019, it’s not just millennials who are looking for employers that respect their values. Everyone is. And if your goal is to build a team that works well together and sticks around for the long-haul, you should be looking for candidates who align with your values too.

Glassdoor is the perfect way to make it happen.

2. Show Current Employees and Candidates that You Stand By Your Values

Employment in 2019 is all about authenticity. Do you hold true to your values? Do you stand by your policies? Do you treat your employees with respect?

Glassdoor makes it impossible to keep things ‘behind closed doors’. Not fulfilling your promises? The secret will get out! This is what makes Glassdoor such a trusted source for people on the job hunt. Anything false or misleading could end up getting you called out in the reviews located just below. Ideally, every review confirms what you say about yourself. Communicate a strong sense of identity and workplace culture through Glassdoor’s Overview section.

3. Post Jobs on Glassdoor and Make Them Searchable with SEO

About 89% of Glassdoor users use it to find jobs. Make sure you’re getting the best applicants by making your open positions accessible to job seekers. Best of all, posting jobs on Glassdoor is free!

Make sure that when you write your business descriptions, reply to comments, and post job descriptions that you’re optimizing everything with keywords that are relevant to job seekers. This will help them find your company and the jobs that you’re offering.

4. Don’t Get Stressed About Revealing Salary Information

You might want to keep salaries a secret. But everyone else is dying to know. Accept the fact that average salaries and salary expectations are already widely available online. People are talking. Plus, your candidates are going to find out eventually. Wouldn’t you rather weed out the disinterested parties before going through the entire interview process?

5. Take Feedback Seriously and Show that You Care About Growing

Sure, financial growth is important. But so is internal growth! At LinkNow Media, we want our employees to criticize us. We’ve made it a point to hire strong-minded, hardworking, critical employees who are not afraid to offer feedback. It’s not about negativity either. By opening our doors to constructive criticism, we’ve created a culture of communication.

The idea is to take criticisms and learn how to grow from them. Glassdoor is the perfect forum to show to future candidates and current employees that you take their feedback seriously. Don’t think of it like employees airing your dirty laundry. Think of it as an opportunity to show the world what kind of company you are!

 

Interested in working at LinkNow Media? Check out our Glassdoor profile! Join the conversation and apply now!

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